10-Year Craftsmanship Warranty
We build our sofas to become the lasting foundation of your home. Every Passio Decor piece is crafted with kiln-dried timber frames, heavy-gauge steel suspension, and high-resilience ergonomic foams — engineered for decades of daily family comfort.
Warranty Coverage Breakdown
Kiln-Dried Hardwood Timber
Covers internal wooden frame cracking, corner block separation, joinery detachment, and dowel joint failure under normal residential indoor use.
- ✓ Solid salwood and seasoned teak reinforcement
- ✓ Free frame repair or complete sofa replacement
Cushion Foam & Steel Springs
Protects against unnatural foam depression exceeding 15% of original thickness, pocket coil spring breakage, and sinuous zigzag wire sagging.
- ✓ 32–40 density high-resilience foam core
- ✓ Complimentary cushion core refills and restuffing
Recliner Motors & Hardware
Covers German-engineered OKIN power recliner motors, mechanical footrest scissors, control buttons, power adapters, and USB charging ports.
- ✓ On-site technician replacement of electronic components
- ✓ Zero labor or parts charge during warranty period
Seams, Zippers & Stitching
Guarantees French seams, high-tensile nylon stitching, piping cords, and hidden zippered covers against spontaneous unravelling or splitting.
- ✓ Hand-stitched perimeter reinforcement
- ✓ Complimentary re-stitching and zipper restoration
Hassle-Free 3-Step Warranty Claim
Submit Photos
Email your order number with 2-3 clear photos/videos of the issue to support@passiodecor.in.
Concierge Review
Our master upholstery engineer reviews your claim within 24 hours and prescribes an on-site service appointment.
Doorstep Repair
A trained technician arrives at your home with authentic replacement components or picks up the unit for workshop restoration.
Warranty Exclusions
Warranty excludes normal progressive aesthetic patina of top-grain leathers, accidental chemical or wine burns, improper outdoor exposure, commercial / hospitality usage unless pre-authorized under contract, and self-inflicted pet claw gouges.