White-Glove Shipping & Delivery Policy
A handcrafted luxury sofa deserves exceptional delivery. We never leave heavy furniture on the street or in a parking bay — our dedicated two-man crew delivers, assembles, and places your sofa in your exact room of choice.
The Passio Decor White-Glove Standard
Room of Choice
Carried carefully into your designated living room, study, or penthouse bedroom — whether ground floor or high-rise.
Full Assembly
Precision leg mounting, sectional module alignment, electrical recliner wiring, and cushion fluffing included.
Debris Removal
All corrugated crates, foam wrapping, and protective film are cleanly removed and recycled responsibly.
Transit Insurance
Every sofa is covered under 100% transit insurance from our artisan facility until signed off inside your home.
Delivery Timelines & Scheduling
| Sofa Type | Dispatch Timeline | Estimated In-Home Delivery | Shipping Fee |
|---|---|---|---|
| Ready-to-Ship Standard Sofas | 24 – 48 Hours | 3 – 6 Business Days | Free Across India |
| Bespoke Made-to-Order Fabrics | 10 – 14 Craft Days | 14 – 18 Business Days | Free Across India |
| Power Motion Recliners | 48 – 72 Hours | 4 – 7 Business Days | Free Across India |
Doorway & Elevator Fit Guide
To guarantee effortless delivery into your home, please verify these 3 critical clearances:
Doorway Width
Ensure your front entryway width is at least 32 inches (81 cm). Remove front door hinges if tight clearance exists.
Elevator Dimensions
For apartment buildings, measure the elevator interior diagonal depth and door height for sectionals over 85 inches in length.
Hallway Turns
Check for tight 90-degree turns, low light fixtures, or narrow staircase railings along the transit path to the living room.
Appointment Coordination & Rescheduling
Our logistics coordinator calls you 24 hours prior to confirm a convenient 3-hour delivery window. If your home renovation or schedule requires postponing, you can hold your sofa at our local climate-controlled fulfillment hub for up to 14 days free of charge.