Returns & Refunds Policy
We believe your sofa should bring absolute comfort and peace of mind. Every standard Passio Decor sofa comes backed by our signature 7-Day In-Home Trial and hassle-free white-glove pickup.
The 7-Day In-Home Comfort Guarantee
A showroom test lasts five minutes; true comfort is discovered over days. Experience your new sofa in the natural light of your living room, lounging with family, reading, and relaxing. If it does not fit your space or exceed your comfort expectations within 7 days of delivery, we will pick it up and process a full refund.
How Our White-Glove Return Works
You never have to repack a bulky sofa or haul it down the stairs.
Notify Concierge
Log into your account or message our concierge at support@passiodecor.in within 7 days of delivery.
Condition Review
Share 2-3 quick photos of the sofa showing the fabric and frame are in pristine, clean condition without spills or pet damage.
Room Pickup
Our specialized furniture logistics team arrives at your doorstep, wraps the sofa, and retrieves it directly from your room of choice.
Prompt Refund
Once received at our fulfillment center, 100% of your purchase is refunded to your original payment method in 5–7 business days.
Return Condition Standards
- • Sofas must be in clean, resaleable condition with no pet hair, smoke/food odours, or liquid stains.
- • All accompanying throw pillows, bolster cushions, and assembly hardware must be present.
- • Law tags affixed underneath the sofa base must remain intact.
Custom & Made-to-Order Sofas
Bespoke sofas built to non-standard custom room dimensions or upholstered in client-provided fabrics cannot be returned for full refund. However, if any dimensional or craft discrepancy exists against your approved design spec, we offer complimentary on-site workshop adjustment or refitting.
Damaged in Transit Guarantee
Our white-glove delivery team inspects each piece alongside you during in-home placement. If any scratch, fabric flaw, or scuff is noted upon delivery, you may refuse delivery for an immediate priority replacement, or our master repair artisan will service it on-site within 72 hours free of charge.
Need Assistance with an Existing Order?
Our customer care specialists are available 7 days a week to coordinate returns, replacements, and fabric swatch updates.